NewAir Portable 14000 BTU Air Conditioner - Cools 525 sq.ft. (AC-14100E)
This NewAir Portable Air Conditioner quickly cools and dehumidifies up to 525 square feet of living space for total comfort. With 14,000 BTUs (8,600 BTU with the new DOE guidelines) of cooling power and a fan with up to 250 CFMs of airflow, it's one of the most powerful air portable air conditioners money can buy. The included venting kit makes it a snap to set up this temporary cooling solution anywhere you need relief this summer.
- Model: AC-14100E
- Product Type: 14,000 BTU Portable Air Conditioner
- Product Dimensions: 15.80"D x 16.50"W x 31.00"H (w/wheels)
- Product Weight: 61.90 lbs.
- Product Color: White & gray
- Application: Cools medium to large areas up to 525 sq ft without requiring permanent installation
- Type: Portable Air Conditioner
- Coverage Area: 525 square feet
- Heater: No
- Voltage: 115 volts
- Air Flow: 250 CFM
- Watts: 1417 watts
- Amps: 12.7 amps
- Cooling Capacity: 14000 BTUs
- Frequency: 60 Hz
- Noise Level: 57 dB
- Certifications: ETL
- Dehumidifying Capacity: 71.04 pints
- EER: 9.88
- Heat Pump: No
- Number of Fan Speeds: 3
- Programmable Timer: Yes
- Timer Length: 24-hour
- Refrigerant Type: R-410A
- Recommended Room Size: 400 - 525 square feet
- Air Conditioner Type: Cool Only
- Hose Type: Single
- Compressor Type: Rotary
- Auto-Evaporative System: Yes
- Fan Only Option: Yes
- Adjustable Air Louvers: Yes
- Automatic Air Louvers: No
- Automatic Restart: No
- Air Filter: Yes
- Built-In Air Purification System: Yes
- Air Purification Method: Carbon
- Display Type: 1155
- Remote Control: Yes
- Exhaust Hose Length: 59.06 Inches
- Exhaust Hose Diameter: 5.59 Inches
- Designed for Commercial Use: Yes
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Great product cools down my garage for working out in my home gym. Love it!
Just a easy and wonderful experience with customer service. They were super quick to help me out and took care of all the leg work. The product is stellar, and the customer service is just as dependable. Cant say enough.
Air & Water has contacted me and is shipping out a replacement unit, set to arrive next week. They do indeed honor their warranty. They've even allowed me to ship the defective unit back in the new unit's packaging, and waived the shipping fee. They also offered to help me schedule a pickup of the defective unit once it's ready to come back. So the customer service experience has been very positive so far. Unfortunately i can't edit a prior review to add updates, so I have to do it this way. We'll see what happens when the new unit arrives. Hopefully it will be fine. FedEx tends to be very rough on package handling. I know in the guidelines for posting, they tell you not to talk about customer service, but it's hard to update without mentioning it, since it's a big part of solving this problem. The rep that has been working with me is doing a good job.
As for why the rating isn't higher, it's mainly because of dealing with the logistics of shipping to and from CA with a large/heavy, expensive piece of equipment. and the frequency of having to do so on each purchase. (I've had to return a damaged unit before on my first ever purchase years ago, in the heat of summer. it was not fun. But again, the customer service was great.) The customer service experiences I've had have been very good, including price matching from another major retailer on the purchase of the unit i have now. The customer service was honestly the reason I preferred to buy direct rather than go through a national chain that carried the same product. Besides, if you purchase a NewAir unit from another retailer, you'd have to contact the manufacturer for any issues anyway. So it cuts out a step to buy direct. And when you get a good unit, it works really well for a very long time. My old one made it almost 8 years with nearly continuous daily use before it started to go bad.
As for the unit itself, i'm still not a big fan of having to fill the water tank frequently to help with the cooling of the unit when the compressor's running. And i miss the auto louvers that helped to circulate air around the room better than the fixed ones these come with. Also about a quarter of the vent is blocked by styrofoam insulation from the inside of the unit, which doesn't make a lot of sense to me. The unit chews through power, too, which is a little disappointing that it's not more energy-efficient. So there's room for improvement on the unit itself. That being said, I don't regret purchasing/owning the unit, but there's definitely stuff that can be made better on it for future models.
The first NewAir unit I bought was 7 years ago, and it finally gave out last year, after being run almost constantly. I was impressed. I wanted to increase the efficiency of cooling in my apartment, so I bought the 14000 AC unit. NewAir is one of the more expensive units and also one of the heaviest, so if I got a faulty one, I knew it could be a pain in the butt to get help with it. I was hoping it would be perfect like the first unit I had. It was purchased in April 2019. So far, I’m less than impressed.
You have to constantly fill the water tank. But aside from that, the unit has been making loud buzzing noises when the compressor kicks in, and it sounds like the fan is having issues. There’s a high pitched whine and an audible loping sound under normal operations. For nearly $500, this machine should have very few issues in the first year. It should also be way more energy efficient than it is. I’ve emailed customer service about my issues and am waiting for a response. I don’t usually give bad reviews, and maybe I got a lemon, but I’m really disappointed. I would not buy this again. I’m also not excited about the prospect of footing the bill for any shipping cross-country on a unit that weighs nearly 100 lbs, for repairs or just to get it replaced.
Cools the family room in no time! Extremely quiet. Love it!